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IS Technical Services - Senior (2 Positions)


Information Technology Services
UW-La Crosse


Job Information                                       Position Description                              Application Procedure

Position Description


UW-La Crosse currently has two IS Technical Services - Senior positions to be filled. Both positions will provide desktop support to faculty and staff, however one will additionally oversee and coordinate the functional aspects of the Eagle Help Desk.

Job Duties
These positions will work under the general supervision of the Client Services manager and work within the established goals and priorities that are consistent with that of the Information Technology Services unit goals. The positions provide desktop support for faculty and staff for hardware, software and operating systems including troubleshooting and problem resolution. These positions work on special projects and assignments related to desktop hardware and software supported by the university, write documentation for end-users, and conduct small group training on support topics as needed.

Knowledge, Skills & Abilities

Knowledge or experience of Windows and Macintosh hardware and operating systems (e.g. Windows 7, Mac OSX, and/or Linux etc.); applications such as Microsoft's Office Suite products; e-mail clients (e.g. Microsoft Outlook, Google, etc.); anti-virus software, web editing software (e.g. Microsoft SharePoint Designer), spyware and malware removal tools and other common desktop applications and utilities; related server environments (e.g. Windows servers, Active Directory, domain workstations, etc.), network environments and configuration (e.g. TCP/IP, VLANs, etc.), and basic server functions. Knowledge or experience with AD and Group Policy; deploying images across a network and troubleshooting a failed image deployment and an understanding of networking - wired and wireless - configuration. The ability to effectively multitask, troubleshoot hardware/software and resolve issues in a timely manner, work with a diverse group of student help and professional staff; technical ability with scripting; communicate clearly (verbal and written) and have a clear understanding, work ethic, and personality to provide end users understandable, friendly, timely, and quality service and support; and to train and work with students. Applicants must be physically able to bend, crawl, squat, and lift a max. of 60 lbs.

Special Notes
Employment will require a criminal background check. A pending criminal charge or conviction will not necessarily disqualify an applicant.  In compliance with the Wisconsin Fair Employment Act, the University does not discriminate on the basis of arrest or conviction record.

For UW-La Crosse Campus safety information and crime statistics/Annual Security Report see and for drug and alcohol information see or call Human Resources at (608) 785-8013 for a paper copy.
Appointment Information 

For more information contact Ann Bever, HR Assistant, 608-785-8015,

Application Procedure

Please apply by emailing a letter of interest (please indicate your interest in one or both of the positions), resume and your at-risk layoff letter (if applicable) to Ann Bever at by Noon, Friday, January 18, 2013.



As an Affirmative Action, Equal Opportunity Employer, the University of Wisconsin-La Crosse is engaged in an effort to be a leader in Wisconsin’s movement toward increased diversity and inclusiveness.  Women, persons of color, and individuals with a disability are encouraged to apply.  If you have a special need/accommodation to aid your participation in our hiring process, please contact the individual above to make appropriate arrangements.
Employment will require a criminal background check.  A pending criminal charge or conviction will not necessarily disqualify an applicant.  In compliance with the Wisconsin Fair Employment Act, UW-La Crosse does not discriminate on the basis of arrest or conviction record. 
Under Wisconsin Statutes, we are required to provide, upon request, a list of nominees and applicants.  A written request can exclude one from this list.  Persons agreeing to be final candidates (to be interviewed) will have their identities revealed as final candidates.