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Office Support Examination


UW-La Crosse



The Office Support Exam is a state examination used to fill vacancies that primarily fulfill clerical, office management and administrative assistant duties.  The exam is offered every month and requires applicants to pre-register at WiscJobs and test at a specific location (exam center).  UW-La Crosse has a variety of titles on campus that require a current, passing score on the Office Support exam to be eligible for application.   The titles as well as their pay schedule-range and starting pay at UW-La Crosse include:

Pay Schedule-Range

Starting Pay Rate




Office Associate

University Services Associate 1



Office Operations Associate

Office Operations Associate



Academic Department Associate

Operations Program Associate

University Services Program Associate



Program Assistant – Confidential

Program Assistant Advanced – Confidential


Typical Job Duties
Computer Skills: Look up info using the Internet; Use e-mail functions; Use word processing software; Create spreadsheet documents; Perform mail merge.

Customer Service: Answer phone calls; Confer with customers; Greet customers; Resolve conflicts and handle difficult customers; Work cooperatively with coworkers and supervisors; Handle confidential or sensitive information.

Fiscal/Accounting Skills: Perform basic manual or electronic bookkeeping functions; Prepare basic bookkeeping duties; Track expenditures.

Math Skills: Perform basic math computations; Compare delivered goods with invoices; Operate cash register and handle cash.

Office Procedure Skills: Schedule appointments; Collect and compile information; Conduct inventories of supplies; Maintain general filing systems; Prepare documents for copying; Prioritize assigned work tasks; Open, sort and distribute incoming correspondence; Organize and distribute office supplies; Set up manual or electronic filing systems; Update documents; Develop office procedures; Retain or remove files and/or records according to established guidelines; Maintain and update appointment calendars; Operate and maintain general office equipment; Monitor and/or troubleshoot office equipment.

Writing Skills: Proofread documents; Read and analyze documents for accuracy; Correct or record omissions, errors or inconsistencies found; Process and/or proofread forms, vouchers, orders; Proofread numeric records; Follow oral and written instructions; Prepare documents; Type meeting notes, routine correspondence, and short reports; Prepare narrative summaries of collected info.

Reading Comprehension: Make decisions/determinations based on understanding of rules and regulations; Read and understand basic work instructions; Read and understand policies and procedures.


Knowledge, Skills & Abilities 

·         Knowledge and experience in the use of computer software including Microsoft Office Suite (i.e. Word, Excel, PowerPoint, etc.).

·         Knowledge and experience in the use of e-mail (i.e. Outlook, Gmail) functions including electronic calendars.

·         Effective oral and written communication skills.

·         Excellent organizational and time management skills.

·         Ability to coordinate projects, work independently and to independently set priorities to meet the demands of the position.

·         The ability to multi-task when necessary.

·         Possess an attention to details and time lines/due dates despite frequent interruptions.

·         Knowledge of policies, procedures and protocols of an administrative office.

·         Ability to meet and work effectively with people across multiple levels of the organization.

·         Ability to use discretion and good judgment regarding confidential information.

·         Ability and willingness to maintain and enhance professional competencies by participating in professional development workshops, seminars, and training sessions, related to current position responsibilities.

Special Notes
Employment will require a criminal background check. A pending criminal charge or conviction will not necessarily disqualify an applicant.  In compliance with the Wisconsin Fair Employment Act, the University does not discriminate on the basis of arrest or conviction record.

For UW-La Crosse Campus safety information and crime statistics/Annual Security Report see and for drug and alcohol information see or call Human Resources at (608) 785-8013 for a paper copy.

2014 Exam Schedule:

Exams Posted on WiscJobs by:

Deadline for Applicants to Pre-Register :            


Friday, January 17, 2014

Wednesday, January 29, 2014


Friday, February 14, 2014

Wednesday, February 26, 2014


Friday, March 14, 2014

Wednesday, April 02, 2014


Friday, April 18, 2014

Wednesday, April 30, 2014


Friday, May 16, 2014

Wednesday, June 04, 2014


Friday, June 20, 2014

Wednesday, July 02, 2014


Friday, July 18, 2014

Wednesday, July 30, 2014


Friday, August 15, 2014

Wednesday, September 03, 2014


Friday, September 19, 2014

Wednesday, October 01, 2014


Friday, October 17, 2014

Wednesday, October 29, 2014


Friday, November 14, 2014

Wednesday, December 03, 2014



If you have not pre-registered by the pre-registration deadline, you will not be able to test.



As an Affirmative Action, Equal Opportunity Employer, the University of Wisconsin-La Crosse is engaged in an effort to be a leader in Wisconsin’s movement toward increased diversity and inclusiveness.  Women, persons of color, and individuals with a disability are encouraged to apply.  If you have a special need/accommodation to aid your participation in our hiring process, please contact the individual above to make appropriate arrangements.
Employment will require a criminal background check.  A pending criminal charge or conviction will not necessarily disqualify an applicant.  In compliance with the Wisconsin Fair Employment Act, UW-La Crosse does not discriminate on the basis of arrest or conviction record. 
Under Wisconsin Statutes, we are required to provide, upon request, a list of nominees and applicants.  A written request can exclude one from this list.  Persons agreeing to be final candidates (to be interviewed) will have their identities revealed as final candidates.