Assistance with Student Personal Computers

The Eagle Help Desk can offer limited assistance with student personally owned computers. Please call us at 785-8774 for more information.

Before working on a student's computer, the student must sign a liability waiver. We will do everything we can, but we are not responsible for lost data or other problems. No warranty of service is provided or implied.

Services we can provide:

Installation of campus-recomended anti-virus software
Un-installation of other anti-virus software
Virus and spyware removal (We can provide basic efforts, but extensive problems involving virus and spyware removal may not be resolved. We do not guarantee we can fix every virus and spyware issue possible.)
Troubleshooting of operating system problems, drive conflicts and similar issues
System restores on supported Operating Systems (If the student brings in their operating system disks)
System Updates on supported Operating Systems (If the student brings in their operating system disks)
Basic hardware evaluation
General review and suggested steps for items not listed above.

We cannot:

Backup your personal data
Reformat Hard drives and other media
Installation of system disks and operating systems
Install software applications
Open the computer case and perform or assist with hardware replacement/repair.
Registry Edits
Provide service to computers that are unable to boot into their operating system normally.
Provide service to computers using a non US English language operating system.
Other items not specifically listed above.

We reserve the right to refuse service at anytime.

You must be present while we work on your computer.