Supported Software Listing
The Eagle Helpdesk is able to support a wide variety of campus standard applications. Support for applications other than those listed is not provided, although we may be able to refer you to additional resources.
The following list of currently supported software is a dynamic on-going evaluation of emerging technology and trends. Please check this reference frequently. Support proposals are subject to change. Please feel free to call us if you have any further questions regarding supported software at UW-L.
Operating Systems
Windows 7 - Full Support
Windows XP Professional - Limited Support
Macintosh OS 10.7.x - Full Support
Macintosh OS 10.6.x - Full Support
Macintosh OS 10.5.x - Full Support
Apple iOS - Full Support
PC Applications
Office 2010 – Full Support
Office 2007 - Full Support
SPSS 19.x - Full Support
Acrobat Professional - Limited Support
Mac Applications
Office 2011 (Mac) – Full Support
Office 2008 (Mac) - Full Support
Acrobat Professional - Limited Support
Entourage 2008 - Limited Support
Apple Mail 4.x - Limited Support
E-Mail and Net Clients
Outlook 2010 – Full Support
Outlook 2007 - Limited Support
Outlook for Mac 2011 – Full Support
Entourage 2008 - Limited Support
Internet Explorer 9.x – Full Support
Internet Explorer 8.x - Full Support
Firefox 3.x - Current - Full Support
Safari 4.x - Current (Mac) - Full Support
Google Chrome 5.x - Current (PC and Mac) - Full Support
* Limited Support (new applications): ITS Support Eagle Helpdesk staff may not yet have access to, training on, or experience with these designated products. Availability to manufacture's support resources may be restricted, limited, or non-existent. Resolving problems likely will take longer and sometimes may go unresolved. It is recommended that only users with computing expertise or those who have a specific need use products identified as "Limited Support".
** Phase Out Limited Support: As hardware, operating systems, applications, and network clients age, access to manufacturer's support resources becomes restricted, limited, or non-existent and support knowledge wanes with the frequent turnover of staff. A designation of "Limited Support" may take significantly longer to resolve or may go unresolved. It is recommended that faculty and staff begin to evaluate their older/legacy products for upgrades or replacement purchase - to remain within the defined "full support" window.