Appointment Information
A page within Counseling & Testing
Holiday Closure
The Counseling & Testing Center will be closed December 23 through January 3 for the holidays. Services will resume on January 6th
For students experiencing a mental health crisis please utilize the 24/7 Mental Health Crisis Support line by calling 608.785.8073 and press 1.
New Patient Portal
The Counseling & Testing Center is now using Medicat Connect. With our new system you can still schedule or view appointments, check in for an appointment, or send a message to your counselor.
Log in with your UWL email and password to use the new PATIENT PORTAL.
If you are interested in Counseling Services please please contact The Counseling & Testing Center and we can better assist you.
Counseling services are being offered in-person and via tele-health.
If you are in need of Urgent Care Services please visit our office or call.
2106 Centennial Hall
608-785-8073
If you are located in a state other than Wisconsin, at the time of any CTC tele-health services, please inform your Counselor.
If you have a tele-health appointment with a CTC counselor or an outside provider and need help with finding a private room visit our Private Appointment Locations section.
Appointment Information
Triage Appointment Information
If you have a Triage appointment:
- Log onto your online Patient Portal.
- Enter your UWL NetID and password (same password as your UWL email account).
- All appointments are found on the 'Home' tab.
- Complete required forms PRIOR to appointment start time. Items will be found in your 'Forms' tab.
- Check-in for your appointment by clicking the 'Check-in' button on your appointment
- The appointment check-in link will be active 30 minutes prior to your appointment time.
- CTC Informed Consent with Telehealth Form.
- If available, Informed Consent with Supervision.
- The appointment check-in link will be active 30 minutes prior to your appointment time.
- Please update your personal information in the 'My Profile' tab to make sure we have up-to-date information, especially your local residence (where you are staying right now) and your emergency contact.
- Add your current schedule availability in the 'Upload' tab. Download the document titled 'Schedule Availability' and once completed, add to your portal by clicking 'select file.'
- The counselor will give you a phone call to the number you provided.
Intake or Single Session Appointment Information
If you are scheduled for an Intake or Single Session appointment:
- Check your online Patient Portal for incomplete forms. Complete all necessary paperwork detailed above (Triage Appointment steps).
- The appointment check-in link will be active 30 minutes prior to your appointment time.
- Screening forms will be included in your check-in process.
Individual Appointment Information
If you are scheduled for an Individual appointment:
- Check-in for your appointment in the 'Home' tab of your online Patient Portal. Required check-in tasks will appear during the check-in process
- The appointment check-in link will be active 30 minutes prior to our appointment time.
Group or Mindset Reset Workshop
All Counseling Groups and Mindset Reset Workshops are in person in the CTC office, 2106 Centennial Hall, unless otherwise noted. View the Group Counseling Services page for current group information.
Let's Talk
Let's Talk is a brief, confidential, individual consultation with a counselor to explore whether or not they should try counseling, to have a single brief conversation about a specific issue, to ask a question, or to express concern about a friend. Let's Talk is not a substitute for counseling or urgent care but is a great place to start.
Let's Talk consultations are in-person and first-come, first-serve.
For more information check the Let'sTalk website.
If you are unsure as to how to access any of this information or have any questions or concerns, please call us at 608.785.8073.
Tips for Creating a Private Space for an Appointment
- Be alone
- Shut doors and windows
- Turn on a radio, tv, or white noise machine outside of your space
- Use headphones
- Schedule your appointment during a time when others may not be around
*Counselors' Zoom Meetings will be "locked" so that they can be sure they are admitting only you at the time of your appointment. Please do not try to reach a counselor via Zoom at times you are not scheduled to meet. They may be meeting with other students and unable to speak with you, and counselors do not monitor private rooms at all times. Zoom is not a platform for seeking CTC crisis services
