Patient Access Representative (Vouchers Included)

• Discover the role of patient access representatives in a medical office
• Prepare for two national certification exams related to patient access representatives
• Learn about the laws and ethics surrounding the practice of medicine and running a medical office including HIPAA
• Describe practice processes for patient-focused communication including in-person, digital, and telephonic
• Receive real-world experience using and EHR simulator to execute typical daily tasks in a medical office environment
• Explain the daily financial responsibilities of a patient access representative working in a medical office including insurance and patient billing
• Develop the communication style needed to communicate effectively with patients and medical workers
• Understand how to create positive, efficient experiences for patients and make them more comfortable

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There are no specific prerequisites, however, to sit for national certification exams, candidates must have a high school diploma or equivalent. It is recommended you have this before enrolling in this program.

1. Medical Terminology
   1. Introduction to Medical Terminology
   2. The Musculoskeletal System
   3. The Cardiovascular System
   4. The Lymphatic and Immune Systems
   5. The Respiratory System
   6. The Digestive System
   7. The Urinary System
   8. The Nervous System
   9. The Special Senses The Eyes and Ears
   10. The Integumentary System
   11. The Endocrine System
   12. The Reproductive System
   13. Diagnostic Procedures, Nuclear Medicine, Pharmacology
2. Patient Access Representative
   1. Becoming a Patient Access Representative
   2. Law, Ethics, and Healthcare
   3. An Overview of EHR and CEHRS
   4. And Introduction to MOSS 3.0
   5. History of EHRs
   6. Steps to EHR Implementation
   7. The EHR Framework
   8. HIPAA Requirements and EHR systems
   9. The EHR and Record Content
   10. Introduction to Health Insurance
   11. Managing Medical Records
   12. Lists, Treatment Plans, Orders and Results
   13. Patient Visit Management
   14. Coding and Billing Language Overview
   15. Patient Communications
   16. Telecommunications
   17. Managing Stress and Improving Communication
   18. Call Centers
   19. Improving Your Medical Offices
   20. Enhancing the Patient Experience
   21. Practice Reports, Research, and Registries
   22. Personal Health Records and Continuing Care Records
   23. Revenue Cycle Management
   24. Daily Financial Practices
   25. Maximizing Reimbursement
   26. Certification Exam Preparation
   27. How to Find a Job as a Patient Access Representative

Carline Dalgleish has worked in medical office administration for over 30 years. She holds a bachelor's degree in Business Information Systems, a master's degree in Leadership, and a post-baccalaureate certificate in Health Information Management. She is a Registered Health Information Administrator and an AHIMA Approved ICD-10-CM/PCS Trainer. Dalgleish is the author of an ICD-10 coding system and also owns her own consulting firm, AnnGrant Educational Services.

Sharon L. Blackford, MA, BA, RMA, has over 30 years of experience in the medical field. She has a master's degree in Organizational Management, a bachelor's degree in Business Management and has served as a Registered Medical Assistant since 1994. Sharon was an active-duty Clinical Specialist in the U.S. Army for 10 years. Sharon later moved to the Gulf Coast to accept a position as the Director of Education of Blue Cliff College and was promoted to Campus Director.

Stacey O'Brien has more than 10 years of experience in medical coding and reimbursement. Ms. O'Brien has been a risk adjustment coder for a Medicare advantage plan, audited medical records for a consulting firm, and currently supervises the coding and electronic claims submission process for a group medical practice. She has a bachelor's degree from the University of Pittsburgh and a CPC coding certification from the AAPC.

Rachael Delekta is an MBA in Healthcare Administration and Certified Electronic Health Records Specialist. Rachael has been in the health care field for over ten years. She has worked mostly on the insurance side of things, as a customer service manager for dental insurance, a claims and customer service coach, and a workers' compensation case management biller and auditor. She works daily with medical records and healthcare software

This course is 100% online. Start anytime.

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